Dashboard availability

Raised: September 18, 2023
Service Affected: Dashboard

11:50 UTC 20th September

We have completed work on both the Dashboard and the Android application to fully resolve all scoped issues.

13:30 UTC

We have rolled out a hotfix to partially resolve the traffic spikes, and allowed metadata updates to flow.

We will now monitor the platform and update once more tomorrow.

12:40 UTC 19th September

We have isolated the source of traffic to the release of a device metadata feature that is not queuing updates appropriately.

For the moment we are rejecting these updates at our firewall while we undergo the necessary work to appropriately resolve the traffic spikes bottle-necking our infrastructure.

We expect to resolve this partially today, and fully before the end of the week.

Metadata updates show in Devices > Device Details > Hardware - - (battery, wifi/cellular signal, active radio) will gradually return this week.

16:30 UTC

The mambo EMM platform has been subject to greatly increased traffic over the last 24 hours, occasionally causing the dashboard to slow down or show momentary errors.

the mambo EMM team are actively monitoring and aiming to reduce traffic from unknown sources through our infrastructure providers.

If customers notice dashboard slowdown, or errors while utilising the dashboard, please reach out to support for assistance.

Devices will not be affected, as this is only concerning traffic to the mambo EMM dashboard at this time.

This incident will be updated tomorrow, UTC.