Issue with device search

Raised: August 31, 2023
Service Affected: Dashboard

13:30 UTC

We have resolved the issue and restored access to the mambo EMM dashboard.

Thank you for your patience.

13:00 UTC

We have identified the issue as an incomplete database table migration during the 1.16 release. We are undertaking emergency maintenance to resolve it between 13:15 and 13:30 UTC. The mambo EMM dashboard will be temporarily unavailable.

Your devices will be unaffected by this, as it only concerns the admin-facing mambo EMM dashboard.

08:00 UTC

We're aware of an issue currently with device search. Customers attempting to use the search box to find devices will be met with a persistent loading icon and no search results will be displayed.

We are actively investigating the issue, and have isolated it to the 1.16 release published yesterday.

For the time being search will not function. To restore access to the full device list please delete all characters from the search box. Refreshing the page alone will not work, as we persist the search query when this is done.

We apologise for the inconvenience and aim to resolve this as soon as possible.