Login issues

Raised: July 6, 2023
Service Affected: Dashboard

14:20 UTC

We have now resolved the issue and restored access to mambo EMM.

As part of our 1.15 release we have made substantial changes to the billing and reporting systems within the application that have required background changes involving the database.

In Local and Staging environments we observed no issues when rolling these patches out to test environments repeatedly, however in Production we caught an edge case on a table migration which hung DB tasks undertaken after a version update.

We have manually applied the changes against the edge case, allowed the remaining migrations to complete, and the system is now back in a healthy state.

Thank you for your patience. We will continue monitoring platform stability over the next 24h but consider this incident resolved.

14:00 UTC

While we work to resolve the issue, customers may notice Azure App Services warnings in lieu of a blank loading screen and/or Under Maintenance pages.

This is due to the team taking the application fully offline to resolve an identified database issue.

Your devices remain unaffected.

13:30 UTC

We are aware of an issue with logging in to mambo EMM teams at present.

We have identified the underlying cause and are working to resolve it.

Your devices are not affected.