Enrolment and app installation issues

Raised: June 21, 2023
Service Affected: External services

Status: Resovled.

Please be aware there is an ongoing issue with Google's infrastructure affecting app installs.

At present, applications set to REQUIRED FOR SETUP and/or FORCE_INSTALLED are failing to install.

As the mambo EMM Companion app is a REQUIRED FOR SETUP application we are aware devices may not be currently enrolling. Due to the close integration of our companion app into the mambo EMM solution, we are not able to alter the installation type due to risk of longer term enrolment issues.

This issue is out of the control of the mambo EMM team, however we are monitoring Google's communications closely for resolution.

We will resolve this incident on confirmation from Google of a resolution.